Matter DueTerms of Service
Last updated: 3 September 2026
1. Who we are
Matter Due ("we", "us", "the Service") provides a deadline-tracking wall board and an automated reminder service for law firms. These terms govern your firm's ("you", "the Customer") use of the Service.
2. The Service
The Service lets you record matters and deadlines, display them on one or more screens, and send reminders by email and — on the Gold and Premium plans — SMS and WhatsApp. Reminders are sent on a best-effort basis at approximately 14, 7 and 1 days before each deadline. The Service is an aid, not a substitute for your own diary and file-review systems. You remain responsible for meeting your professional obligations and client deadlines.
3. Accounts
You must provide accurate signup information and keep your login credentials secure. You are responsible for all activity under your account. Notify us promptly of any unauthorised use.
4. Trial
New accounts start with a 7-day free trial. A valid payment card is required at signup. If you do not cancel before the trial ends, the subscription and the one-time setup fee become payable and your card is charged.
5. Fees and payment
- Fees are set out on our pricing page and in the checkout at signup.
- Subscription fees are billed monthly or annually in advance, in GBP, through our payment processor (Stripe).
- A one-time setup fee applies on the first invoice.
- SMS and WhatsApp are sent through your own Twilio account; that usage is billed to you by Twilio directly and is not part of our fees.
- Fees are non-refundable except where required by law.
6. Your data
You retain all rights in the data you put into the Service. You grant us a licence to host and process it solely to provide the Service. Our handling of personal data is governed by the Privacy Policy and, where we act as your processor, the Data Processing Addendum.
7. Acceptable use
You must not use the Service to send unlawful, misleading or unsolicited messages, to infringe others' rights, or to attempt to breach the security or tenant isolation of the platform.
8. Availability
We aim for high availability but do not currently offer a contractual uptime guarantee. We may perform maintenance, giving advance notice where practicable.
9. Suspension and termination
Either party may terminate on notice. We may suspend the Service for non-payment or material breach. On termination you may export your data; after a short grace period we delete it from live systems (see the Privacy Policy for retention).
10. Liability
Nothing in these terms limits liability that cannot be limited by law. Subject to that, our total liability arising out of or in connection with the Service is limited to the fees you paid in the 12 months before the claim, and we are not liable for missed deadlines, lost profits, or indirect or consequential loss. (Final wording subject to review.)
11. Changes
We may update these terms. Material changes will be notified by email or in the app before they take effect.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. (To be confirmed.)